Optical Customer Services:

Optical Customer Services
Level 2 Qualification (Spectacles)

To obtain the Level 2 Certificate in Optical Customer Services (Spectacles), a candidate must successfully sit a two-hour written paper comprising the following five units, and achieve a mark of at least 50% in each unit:

Unit 1: Responsibilities in optics
Unit 2: Communication in optical customer service
Unit 3: The eye and ametropia
Unit 4: Supporting the provision of spectacle lenses in optical practice
Unit 5: Supporting the provision of spectacle frames in optical practice

Questions will be a mix of MCQs, diagrams and short answer questions.

Candidates will only be able to retake a unit three times, and only within three years of their first sitting for the examination. Those who have still not achieved a pass by that stage will be required to re-sit the whole examination.

Grading

Results are not graded. A candidate either passes the examination, or fails it.

Prize

The WCSM Education Trust awards a prize during the annual Awards Ceremony in October to the candidate obtaining the best marks in the two examinations held in December and June.