Optical Customer Services:
Optical Customer Services
Level 2 Examination (Contact Lenses)
To obtain the Level 2 Certificate in Optical Customer Services (Spectacles), a candidate must successfully sit a two-hour written paper comprising the following four units, and achieve a mark of at least 50% in each unit:
Unit 1: Responsibilities in optics
Unit 2: Communication in optical customer service
Unit 3: The eye and ametropia
Unit 4: Supporting the provision of contact lenses in optical practice
There will be three questions or sets of questions for each unit, and these will be a mix of MCQs, diagrams and short answer questions.
Candidates will only be able to retake a unit three times, and only within three years of their first sitting for the examination. Those who have still not achieved a pass by that stage will be required to re-sit the whole examination.
Grading
Results are not graded. A candidate either passes the examination, or fails it.
Prize
The WCSM Education Trust awards a prize during the annual Awards Ceremony in October to the candidate obtaining the best marks in the two examinations held in December and June.
Examinations: important note
With effect from June 2011 the format of all WCSM examinations will change to reflect the fact that qualifications accredited to the Qualifications and Credits Framework may be achieved through passing the qualifying examination unit by unit, as opposed to trying to pass the whole examination at one sitting, provided all units are achieved within five years of the candidate's achieving the first one. However, this would clearly be a longer and, because of the increased administrative overheads, a more expensive way of obtaining a qualification.
All WCSM Application Forms will allow candidates to specify how many units they wish to attempt at that particular time.
The time allowed in the examination room to complete each unit will be determined by the time allocated to the whole paper, the total number of units into which that paper is divided, and their respective credit value.
Take advantage of the distance learning packages offered by the WCSM Education Trust to prepare youself for a WCSM qualification that will make you a more skilled employee.
